pmk88 FAQ — Find answers to your questions

When you open an account at pmk88 and make your first deposit, you will automatically receive the welcome bonus — no need to submit a bonus request on the day of deposit. 120% of your first deposit will be added to your account automatically, up to a maximum of 200,000 Ks. After depositing, check the Bonus section or request confirmation via Live Chat.

The Wagering Requirement is the total betting amount you must complete before you can withdraw bonus winnings. At pmk88, you must wager 15 times the bonus amount before winnings from the bonus can be withdrawn. For example — if you receive a bonus of 24,000 Ks, you must wager 24,000 × 15 = 360,000 Ks before withdrawing. If you receive a bonus of 200,000 Ks, you must wager 200,000 × 15 = 3,000,000 Ks.

The bonus wagering requirement can be met by playing slots games, live casino games (Baccarat, Roulette, Dragon Tiger), Crash games, and Sic Bo. However, since the wagering contribution rate varies by game, we recommend reading the Terms & Conditions for each game's contribution rate. Not all games count at the same rate — contributions are calculated separately by game type.

That is correct. The 120% welcome bonus can only be received once per account. Please be aware that opening more than one account or attempting to claim the bonus again may result in your account being closed. Additional promotions beyond this offer can be found in the VIP section and the relevant promotions area.

Bonuses can expire at some point after they are issued, so it is recommended to use them promptly. The exact expiry period can be found in the Terms & Conditions, and if you are unsure, you can check via 24/7 Live Chat. Please note that expired bonuses cannot be recovered.

If your connection drops, the game server saves your play history, so you generally don't need to worry about losing money. Reconnect and log back in — you can check the result in your game history. One thing to note: for real-time games like Live Crash, if your connection drops after placing a bet but before you hit Cash Out, the round will be settled based on the pre-set outcome.

pmk88 works on Android and iOS phones, tablets, and Windows / Mac computers. Chrome, Firefox, Safari, and Edge are all supported — no separate app download needed, just play directly in your browser. For the best experience, we recommend keeping your browser updated to the latest version.

Yes, you can add pmk88 to your phone's home screen without downloading an app. On Android Chrome — open the browser menu and select "Add to Home Screen". On iPhone / iPad Safari — tap the Share button (the box with an arrow) and select "Add to Home Screen". After that, you can open it with one tap just like an app, and since it's web-based, it won't take up phone storage.

First, clear your browser cache — in Chrome, go to Settings › Privacy and Security › Clear Browsing Data and select Cached Images and Files. Then close the browser and reopen it. If the problem persists, try switching between WiFi and mobile data, or toggle Airplane Mode on and off. If you're still having issues, contact us via Live Chat — we're available 24/7 to help with technical problems.

pmk88 is a web-based platform — no separate app required. You can play all games including slots, live casino, crash games, Sic Bo, and football betting through your phone browser alone. Playing through the browser uses no storage and is free from viruses, so it's also more secure for your phone.

A progressive jackpot works by taking a small portion of each player's bet and adding it to a jackpot pool, which keeps growing over time. When one player hits the jackpot, the full pool amount is paid out to that player and then the pool starts building again from scratch. Who wins the jackpot depends on luck and in-game triggers, so it cannot be calculated in advance.

Volatility (also called variance) describes how a game pays out over time. High volatility games pay out less often, but when they do, the amounts are larger. Low volatility games pay out smaller amounts more frequently, making them better suited for players who don't want to burn through their budget quickly. Choose a game that matches your play style and budget.

Most slots have a Demo Play option, so you can explore a game's features, bonus rounds, and pay lines without spending real money. Winnings from demo play cannot be withdrawn — it's just for testing the game. Once you find something you like, log in and play with real money.

When your budget is tight, go for games with a low minimum bet and low volatility — you'll be able to play longer and it's easier to meet bonus wagering requirements. If you want to go for a big win with a larger stake, look at high volatility games — but keep in mind those won't stretch your budget as far. You can use the filter in the Slot Lobby to sort by volatility and bet range.

RTP (Return to Player) is the average percentage of total bets that a game pays back to players. For example, an RTP of 96% means that for every 100 Ks wagered, an average of 96 Ks is returned — this is calculated across thousands of spins and does not apply to any single round. Generally speaking, a game with a higher RTP is better for the player over the long run.

At pmk88 you can deposit using KBZPay, Wave Money, AYA Pay and Bank Transfer. Because we support the most widely used mobile payment methods in Myanmar, deposits are typically completed in under 5 minutes. Bank transfers may take longer during peak hours and depend on your bank's approval process.

To deposit with Wave Money — (1) open the pmk88 Cashier / Deposit section, (2) select Wave Money and enter the amount you want to deposit (minimum 10,000 Ks), (3) send the money from your Wave App to the Wave account number shown, (4) enter the Transaction ID on the pmk88 website and confirm. Your account will be credited within a few minutes and you can start playing.

pmk88 does not charge any fee on deposits. However, any transaction fee set by KBZPay, Wave Money or your bank is governed by the payment provider's own policy and is borne by the player. You can check those fees in advance inside the provider's app.

Regardless of which payment method you use at pmk88, the minimum deposit is 10,000 Ks. This minimum is the same for KBZPay, Wave Money, AYA Pay and Bank Transfer. Note that depositing 167,000 Ks or more will get you the most out of the welcome bonus (120% = up to 200,000 Ks).

Yes, pmk88 processes withdrawals 24/7, so you can withdraw in the evening, at night or on weekends. The normal withdrawal processing time is 10 to 45 minutes, though it may take longer during peak hours. Bank transfers may take additional time due to banking hours.

Bonus winnings can only be withdrawn after the wagering requirement is met. You must complete 15x the bonus amount in wagers before a withdrawal will be approved — you can check your wagering progress in Account History, and once the requirement is met you can withdraw as normal.

A pending withdrawal is not a problem on the player's side — it means the Finance Team is running a verification check. If it remains pending for more than 45 minutes, contact Live Chat right away. Have your Transaction ID and amount ready and the Support Team will look into it and resolve it quickly.

pmk88 withdrawals are normally processed within 10 to 45 minutes (Myanmar Standard Time, MMT). KBZPay and Wave Money are generally faster on average, while Bank Transfer may take longer due to bank processing. During peak hours it can take up to 45 minutes — if it goes beyond that, please contact Support.

The minimum withdrawal at pmk88 is 30,000 Ks. The system will not accept a withdrawal request below this amount. Make sure your withdrawal amount is 30,000 Ks or more before submitting your request. Keep in mind the difference between the minimum deposit of 10,000 Ks and the minimum withdrawal of 30,000 Ks when managing your balance.